Terms and Conditions — All Programs

Last Updated: May 17, 2024

Due to the nature of our programs, and in an effort to protect our intellectual property, we strongly encourage you to read our agreement in its entirety and be sure you agree to all terms before purchasing any of our services.

Below, please find a more detailed outlining of our terms:

This agreement is entered into by and between The Baldwin Group LLC DBA The Speaker Lab and the undersigned (“Client” or “you”) (collectively, the “Parties”).

Please read these Terms and Conditions of Use (“TOU”) carefully.  You must agree to these TOU before you are permitted to use any of The Baldwin Group LLC digital or downloadable resources, online course, one-on-one or group coaching, class, program, workshop, or training, or enter any online private forums or communities operated by The Baldwin Group LLC (for any purpose), whether on a website hosted by The Baldwin Group LLC or a third-party website such as an online course platform or Facebook.com, whether now known or unknown (collectively “the Program”).

As used in these TOU, the term “Releasees” is defined to include the following: (i) The Baldwin Group LLC, its subsidiaries, affiliated companies, owners, members, managers, directors, officers, past and present employees, agents, coaches, representatives, successors, and assigns (collectively “the Company”); (ii) any Company volunteers; and (iii) Grant Baldwin.

YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN SECTION 16 TO RESOLVE ANY DISPUTES WITH THE COMPANY. 

SECTION 1: The Program 

As discussed on your sales call with Company, you will receive the services outlined within the respective program listed below:

(Please click on the program name to view program-specific benefits)

Pillar 1: Booked and Paid to Speak (“BPS”) Training System (lifetime access)

  1. Participants receive all 5 modules included in Digital Course Library

Pillar 2: Elite Support System (unlimited access)

  1. Participants receive email consulting with the Company’s team
  2. Access to the BPS Insiders Circle community

Pillar 3: Elite Coaching Access

  1. Participants receive an orientation call with a Company coach
  2. 6 months of unlimited coaching access via Voxer, community, and email
  3. Once Weekly Focus Group Coaching Call held via Zoom
  4. Module-based SPEAK LIVE Trainings held via Zoom (offered 5x per week) as well as access to recordings
  5. 1:1 Coaching calls held via Zoom at specific times, TBD, throughout the program (up to 6 sessions)

Pillar 4: The Lead Finder

  1. Participants receive 25 qualified speaking gig leads provided after completion of the leads module and will be delivered before the end of the program (approx 6 months).

Pillar 5: Bonuses

  1. The BPS Vault (Lifetime access) which includes
    1. Email Scripts, speaking contracts, and all the checklists and internal documents Company uses for booking events
    2. 12 advanced training sessions with in-demand speakers
    3. 12 BPS Implementation Case Studies

Additional Program Benefits 

  1. Speaker Demo Video Reel
  2. Speaker Webpage Designed by the Speaker Lab
  3. (2) months-access to the Intel Engine (our lead finding software that will help you find qualified speaking opportunities) and training on best practices.

Fast Action Incentive 

*For those participants who took advantage of the FAST ACTION Incentive, you will also receive:

  1. (1) additional Coaching call (for a total of up to 7)
  2. 25 additional prospect building leads (for a total of 50)
  3. Additional Tuition Discount
  1. Paid Speaker Academy (PSA) Course
    1. Participants receive lifetime  access to all 5 modules included in the Digital Course Library
  2. Live Group Coaching – 1x per week for duration of program (6 months) 
    1. Once weekly Focus Group coaching call that will address questions surrounding the SPEAK Framework
    2. Recordings of all Focus Group coaching calls will be accessible in PSA Insiders Circle Community  
  3. Private Paid Speaker Academy Community
    1. Access to the PSA Insiders Circle community
  4. Intel Engine Access
    1. (2) months-access to the Intel Engine (lead finding software that will help participants find qualified speaking opportunities) and training on best practices.
  5. Abstract Review
    1. Professional review of participant’s abstract by qualified team member of The Speaker Lab

Program Bonuses

BONUS #1 ➝ $500 Cash Bonus

  1. If you can prove you got Booked & Paid to Speak while enrolled in the program or within 6 months after the graduation date (12 months after enrollment date), The Speaker Lab will pay you $500 as a “Paid Speaker Bonus”.
  2. You must be paid in full with your account in good standing for this bonus to apply
  3. Only one program bonus of $500 is available per paying participant
  4. If you used any funding resource, all payments must be complete, and your account must be in good standing for this bonus to apply
  5. Form to submit proof will be located in the Bonus Section of PSA Insiders Circle Community
  6. Proof of speaking engagement must occur no later than 12 months (365 days) after your enrollment date
  7. Only acceptable form of proof to be included in online form is:
    1. Copy of contract or agreement from event planner / event with date, location, and responsibility clearly marked when the contract/agreement was signed. Letters of Intent do not count.
      1. Due to events booking into the future, the date of the speaking engagement / event can happen AFTER 12 months, but no more than 24 months from the enrollment date
      2. The contract for a Speaking engagement must be signed and agreed upon within the 12 month period of enrollment date.
  8. You agree to work with the Student Success team to submit a testimonial with permission for The Speaker Lab to use testimonial for marketing purposes prior to receiving bonus
  9. Upon determining that you are entitled to the Paid Speaker Bonus pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.
  10. The Paid Speaker Bonus is discretionary as determined by the Company. To further clarify, the Company will not award this Paid Speaker Bonus if you submit your request after 12 months from the date you purchased Paid Speaker Academy, if you do not submit proof of your speaking engagement as outlined above, and/or you have not made all payments in a timely manner.

BONUS #2 – RECORDINGS INCLUDED IN CIRCLE COMMUNITY AREA

  1. Book Publishing For Experts and Speakers – Training
  2. Big Stages: How to Land TEDx Talks and the Stages of Your Dreams – Training
  3. Stagecraft: Become a Confident and Masterful Presenter – Training
  4. Virtual Speaker Pro System, including Virtual Studio Setup – Training
  5. AI for Public Speakers – Training
  6. How To Go From Cold to Booked – Training

BONUS #3 – EXTRA Paid Speaker Academy Membership*

  1. Form to submit request for additional login credentials for Paid Speaker Academy  will be located in the Bonus Section of PSA Insiders Circle Community
  2. Enrolled participant must complete form and disclose email address and contact information for (1) additional participant
  3. Referred student will receive by email their own login credentials upon completion of agreeing to the Terms & Conditions of the Paid Speaker Academy Program
  4. Extra Paid Speaker Academy Participant is not eligible for $500 Cash Bonus
  5. Any enrolled student abusing this bonus (for example, referring multiple people through the form) will be immediately revoked from the Paid Speaker Academy and no money will be refunded

Pillar 1: Booked and Paid to Speak Training System (lifetime access)

  1. Participants receive all 5 modules included in Digital Course Library

Pillar 2: Elite Support System (unlimited access)

  1. Participants receive email consulting with the Company’s team
  2. Access to the BPS Insiders Circle community

Pillar 3: Elite Coaching Access

  1. Participants receive an orientation call with a Company coach
  2. (6) months of unlimited coaching access via Voxer, community, and email
  3. Once Weekly Focus Group Coaching Call held via Zoom
  4. Module-based SPEAK LIVE Trainings held via Zoom (offered 5x per week) as well as access to recordings
  5. 1:1 Coaching calls held via Zoom at specific times, TBD, throughout the program (up to 12 sessions)

Pillar 4: The Lead Finder

  1. Participants receive 50 qualified speaking gig leads after completion of modules 1-4. These leads will be delivered 14 business days after your request is submitted, provided that the request is made before the end of the program (approx 3 months).

Pillar 5: Bonuses

  1. The BPS Vault (Lifetime access) which includes
    1. Email Scripts, speaking contracts, and all the checklists and internal documents Company uses for booking events
    2. 12 advanced training sessions with in-demand speakers
    3. 12 BPS Implementation Case Studies

Additional Program Benefits 

  1. Speaker Demo Video Reel
  2. Speaker Webpage Designed by the Speaker Lab
  3. (2) months-access to the Intel Engine (our lead finding software that will help you find qualified speaking opportunities) and training on best practices.

Fast Action Incentive 

*For those participants who took advantage of the FAST ACTION Incentive, you will also receive:

  1. (2) additional Coaching calls (for a total of up to 14)
  2. 50 additional prospect building leads (for a total of 100)
  3. Additional Tuition Discount

For all purchases on or after 12/8/2023

The VIP Accelerator: Booked and Paid To Speak Program is a comprehensive Training Program that combines The Speaker Lab’s signature SPEAK Framework with Accelerated hands-on, live cohort sessions with a practicing facilitator. Each participant receives support from a team of speaking professional facilitators, coaches, and concierges. This program is designed to take an existing speaker and accelerate their success.

Participants will receive the following deliverables:

  1. This is a 6-month program
  2. Lifetime Access to our (5) Module SPEAK Framework Online Training Course
  3. (8) LIVE 90-min cohort based training sessions (descriptions below)
  4. Lifetime access to recorded Live Cohort sessions
  5. Up to (12) LIVE 1:1, 30-min. coaching calls over 6 months (1 every other week)
  6. (3) BONUS LIVE 90-min training sessions offered (see below for descriptions)
  7. Weekly “SPEAK LIVE” Group working sessions
  8. LIVE Monthly Accountability Sessions (Q&A)
  9. Speaker Website
  10. Assembly of Speaker Demo Video
  11. Access to The Speaker Lab’s BPS Vault
  12. (150) prospect building leads
  13. (2) months-access to the Intel Engine (our lead finding software that will help you find qualified speaking opportunities) and training on best practices.
  14. Circle Community access and support
  15. Voxer and email support from your Cohort Team
LIVE COHORT SETTING DESCRIPTIONS & DELIVERABLES

Live Session #1: The Abstract

Participants will be provided a template and shown how to create a professional marketing asset that outlines one specific talk and the deliverables promised by the speaker to the  customer.

Live Session #2: The Accelerator Prospecting

Participants will learn how to “Master Your Speaking Pipeline” by understanding the effectiveness of a daily Power Hour, and the strategies professional speakers use to convert paid speaking engagements consistently.

Live Session #3: Outbound Marketing

Participants will be provided templates with the most recent language that has been proven to work surrounding marketing yourself and your message.  Participants will also be shown how to systematically approach running a healthy and successful speaking business.

Live Session #4: Duplicate Success

Participants will be shown our proven method on building relationships and long term partnerships by being a “ Go-To Speaker ” in the eyes of your customer, thereby increasing your opportunity to land additional paid gigs from every gig you attend.

Live Session #5: From Cold To Booked

Participants will be shown how to adopt a proactive mindset and apply a systematic, step-by-step approach to increasing cold outbound reach and cold lead conversions.

Live Session #6: Video Production Mastery with Craigery Dennis

Participants will be shown how to set up a studio that represents the level of professionalism our speakers need to market themselves, including what technology to invest in, and a step-by-step guide on how to create masterful videos for marketing, social media, email, and more.

Live Session #7: Stagecraft Part One – From Presenter To Performer

Participants will be shown how to make the stage your playground and overhaul your mindset from “just” being a speaker to unapologetically owning that you are a performer. Will include movement, mapping the stage, tech rehearsal tips, and voice coaching.

Live Session #8: Stagecraft Part Two – Creating The Magic

Participants will learn, practice and receive feedback on how to get physical, move, and use body language to captivate the audience. Also highlight improv, humor, and the use of props, all with the intent of creating mic drop moments.

LIVE BONUS WORKSHOPS OFFERED QUARTERLY (OPTIONAL):

Sales Mastery Workshop: Participants will learn how to confidently sell your talk by understanding the impact and transformation you provide. 

Branding Workshop: Participants will learn the core components of their brand and how to make aligned decisions in order to strengthen the power of their brand.  By gaining confidence and clarity around the brand, participants will show up across all platforms with greater authentic visibility and elevate themselves as professional speakers.

Business Vision and Strategy Workshop: Speakers will learn how to become the CEO of their speaking business. In this workshop participants will create a plan and strategy to define a vision, the key outcomes necessary to obtain that goal, and the measurable metrics to follow to stay on track. Participants will also learn how to scale the business with multiple streams of income.

Fast Action Incentive

*For those participants who took advantage of the FAST ACTION Incentive, you will also receive:

  1. (2) additional Coaching calls (for a total of up to 14)
  2. 150 additional prospect building leads (for a total of 300)
  3. Additional Tuition Discount

For all purchases PRIOR to 12/8/2023:

Pillar 1: Booked and Paid to Speak Training System (lifetime access)

  1. Participants receive all 5 modules included in Digital Course Library

Pillar 2: Elite Support System (unlimited access)

  1. Participants receive email consulting with the Company’s team
  2. Access to the BPS Insiders Circle community

Pillar 3: Elite Coaching Access

  1. VIP Coaching which includes an orientation call with VIP Concierge and six (6) live training sessions, held via Zoom, with specified facilitator
  2. Lifetime access to recordings of (6) live training sessions from a previous VIP Cohort session
  3. Unlimited coaching access via Voxer with your facilitator for length of your cohort, and then unlimited coaching access via Voxer for remainder of your program with the Elite Coaches
  4. Once Weekly Focus Group Coaching Call held via Zoom
  5. Module-based SPEAK LIVE Trainings held via Zoom (offered 6x per week) as well as access to recordings
  6. 1:1 Coaching calls held via Zoom at specific times, TBD, throughout the Program (up to 12 sessions)

Pillar 4: The Lead Finder

  1. Participants receive 150 qualified speaking gig leads provided after completion of the leads module within the Program and will be delivered before the end of the program (approx 6 months)

Pillar 5: Bonuses

  1. The BPS Vault (Lifetime access) which includes
    1. Email Scripts, speaking contracts, and all the checklists and internal documents Company uses for booking events
    2. 12 advanced training sessions with in-demand speakers;
    3. 12 BPS Implementation Case Studies

Additional Program Benefits 

  1. Speaker Demo Video Reel
  2. Speaker Webpage Designed by the Speaker Lab 
  3. (2) months-access to the Intel Engine (our lead finding software that will help you find qualified speaking opportunities) and training on best practices.
  4. Once per month Mastermind Q&A call held via Zoom with Grant Baldwin and VIP Facilitator for duration of program (6 months)

Fast Action Incentive

*For those participants who took advantage of the FAST ACTION Incentive, you will also receive:

  1. (2) additional Coaching calls (for a total of up to 14)
  2. 150 additional prospect building leads (for a total of 300)
  3. Additional Tuition Discount

The Workshop Mastery Accelerator: Booked and Paid To Speak Program is a comprehensive Training Program that combines The Speaker Lab’s signature SPEAK Framework with Accelerated hands-on, live cohort sessions with a practicing facilitator. Each participant receives support from a team of speaking professional facilitators, coaches, and concierges. This program is designed to take an existing speaker and accelerate their success.

Participants will receive the following deliverables:

  1. This is a 6-month program
  2. Lifetime Access to our (5) Module SPEAK Framework Online Training Course
  3. (8) LIVE 90-min cohort based training sessions (descriptions below)
  4. Lifetime access to recorded Live Cohort sessions
  5. Up to (12) LIVE 1:1, 30-min. coaching calls over 6 months (1 every other week)
  6. (3) BONUS LIVE 90-min training sessions offered (see below for descriptions)
  7. Weekly “SPEAK LIVE” Group working sessions
  8. LIVE Monthly Accountability Sessions (Q&A) for program length (6 months)
  9. Upgraded Speaker Website
  10. Assembly of Speaker Demo Video
  11. Access to The Speaker Lab’s BPS Vault
  12. (150) prospect building leads
  13. (2) months-access to the Intel Engine (our lead finding software that will help you find qualified speaking opportunities) and training on best practices
  14. Circle Community access and support
  15. Voxer & Email Coaching with your Cohort Team (Facilitator, Cohort Coach and Concierge) for entirety of program
LIVE COHORT SETTING DESCRIPTIONS & DELIVERABLES

Live Session #1: Create the Workshop Abstract 

Participants will learn how to complete an abstract for their workshop to be used to test the market.

Live Session #2: Create your Signature Message Lead Generator

Participants will learn how to properly develop a lead generator to capture audience interest into a CRM for follow-up marketing and coaching.

Live Session #3: Translate Existing Keynote into a High Ticket Workshop

Participants will complete a workshop outline that is aligned with the workshop duration and signature message.

Live Session #4: How to Market and Sell the Workshop

Participants will learn how to build a marketing strategy on exactly how to land gigs and then book workshops from those gigs.

Live Session #5: From Cold To Booked

Participants will be shown how to adopt a proactive mindset and apply a systematic, step-by-step approach to increasing cold outbound reach and cold lead conversions.

Live Session #6: Video Production Mastery

Participants will be shown how to set up a studio that represents the level of professionalism our speakers need to market themselves, including what technology to invest in, and a step-by-step guide on how to create masterful videos for marketing, social media, email, and more.

Live Session #7: Stagecraft Part One – From Presenter To Performer

Participants will be shown how to make the stage your playground and overhaul your mindset from “just” being a speaker to unapologetically owning that you are a performer. Will include movement, mapping the stage, tech rehearsal tips, and voice coaching.

Live Session #8: Stagecraft Part Two – Creating The Magic

Participants will learn, practice and receive feedback on how to get physical, move, and use body language to captivate the audience. Also highlight improv, humor, and the use of props, all with the intent of creating mic drop moments.

LIVE BONUS WORKSHOPS OFFERED QUARTERLY (OPTIONAL):

Sales Mastery Workshop: Participants will learn how to confidently sell your talk by understanding the impact and transformation you provide. 

Branding Workshop: Participants will learn the core components of their brand and how to make aligned decisions in order to strengthen the power of their brand.  By gaining confidence and clarity around the brand, participants will show up across all platforms with greater authentic visibility and elevate themselves as professional speakers.

Business Vision and Strategy Workshop: Speakers will learn how to become the CEO of their speaking business. In this workshop participants will create a plan and strategy to define a vision, the key outcomes necessary to obtain that goal, and the measurable metrics to follow to stay on track. Participants will also learn how to scale the business with multiple streams of income.

Additional Recorded Trainings included:

  1. “Beyond the Stage” – How to Leverage Multiple Streams of Income
  2. “Master Your Speaking Pipeline” – Leveraging the Power of a CRM to Manage Your Sales Pipeline

Fast Action Incentive

*For those participants who took advantage of the FAST ACTION Incentive, you will also receive:

  1. (2) additional Coaching calls (for a total of up to 14)
  2. 150 additional prospect building leads (for a total of 300)
  3. Additional Tuition Discount

For all purchases from 6/1/2023 to 12/30/2023 within the MSAP Program

The Master Speaker Accelerator Program is an immersive experience for high achieving professionals, currently taught live with Erick Rheam.

This 6-month program includes 4 training blocks with (6) 90-minute live sessions:

Session 1: Validate, Market and Sell Your Signature Message 

Participants will learn how to:

  1. Clarify the audience
  2. Create a signature message
  3. Set up the prospecting system using the “abstract” and proven sales process

Session 2: Maximize Your Time by utilizing the Power Hour Prospecting

Participants will learn how to:

  1. Identify the priority of work necessary
  2. Keep the sales pipeline full
  3. Develop the prospecting dashboard to monitor the performance of a speaker’s prospecting efforts

Session 3: Master the Exploratory Phone Call

Participants will learn how to:

  1. Use a phone conversation to systematically book gigs to ensure you get the highest fee possible
  2. Create positive expectations so you obtain repeat business
  3. Gain referrals consistently

Session 4: Become the “Go-To Speaker”

Participants will learn how to:

  1. Use the GTS method, which increases the likelihood of getting speaking gigs from every speaking event
  2. Apply this method consistently, which will help separate and elevate the speaker above their peers

Session 5: Master the Finances 

Participants will learn how to:

  1. Setup the financial system necessary to run a successful speaking business
  2. Install the Cashflow Radar System (CFRS) that protects a speaker’s business from running out of cash flow

Session 6: Leverage the Signature Message to Maximize Profitability

Participants will learn how to:

  1. Discover how to leverage the momentum of a signature message
  2. Expand the signature message through various platforms
  3. Develop long term client partnerships

Program Bonuses

  1. (6) training videos (Lifetime access)
  2. (9) Masters Speaker Tools
  3. Access to Monthly 60-minute live jam sessions (up to 6 sessions)
  4. (6) months of Voxer coaching support (Erick Rheam during live sessions, then the Elite Team for remainder of program)
  5. Master Program Workbook (Lifetime access)
  6. Additional Training Module: “Beyond the Stage” (How to Leverage Multiple Streams of Income)
  7. Additional Training Module: “Master Your Speaking Pipeline” (Leveraging the Power of a CRM to Manage Your Sales Pipeline)
  8. (6) months-access to the Intel Engine (our lead finding software that will help you find qualified speaking opportunities) and training on best practices

Booked & Paid to Speak System Includes:

  1. Up to (6) 1:1 Coaching Calls with Elite Team of Coaches
  2. Speaker Webpage Designed by the Speaker Lab
  3. Speaker Demo Video Reel
  4. Participants receive 300 qualified speaking gig leads provided after completion of the leads module and will be delivered before the end of the program (approx 6 months)

The Master Speaker Program is our highest level group training and mentorship program, currently taught live with Erick Rheam.

This 6-month program includes 5 training blocks with (5) 90-minute live sessions:

Session 1: Master Prospecting

Participants will learn how to: 

  1. Apply Master Your Speaking Pipeline by utilizing the CRM (Customer Relationship Management) tool
  2. Master the daily power hour methodology (includes the priority of work checklist)
  3. Master the phone call to close the deal (includes phone call checklist and agreement/hold method)
  4. Use checklists and internal process documents

Session 2: Master Financing

Participants will learn how to: 

  1. Set up full-time speaker accounts using the financial priority of work system and checklist
  2. Manage financial obstacles 16 weeks in advance with cash flow radar system
  3. Ensure financial health before going full time with the full-time speaker worksheet.

Session 3: Master Signature Message

Participants will learn how to: 

  1. Clarify their signature message 
  2. Transform that message into a:
    1. Keynote
    2. Lead Generation tool
    3. Workbook
    4. Workshop
    5. Online Course 
  3. To properly use Erick Rheam’s lead gen template and workbook to expand signature message 

Session 4: Master Team

Participants will learn how to: 

  1. Develop the Speaker Team chart
  2. Best use the priority of work checklist for selecting new team members
  3. Create job descriptions for each position on the team

Session 5: BONUS – Master Passive Income 

Participants will learn how to: 

  1. Leverage partnerships through ancillary offerings by creating:
    1. Industry specific resources
    2. Certification 
    3. Online course and/or cohort
  2. Best leverage HR for your onboarding and training new employees

Program Bonuses

  1. (8) training videos (Lifetime access)
  2. Access to Monthly 60-minute live jam sessions (up to 6 sessions)
  3. (6) months of Voxer coaching support from Erick Rheam 
  4. Master Program Workbook (Lifetime access)
  5. Additional Training Module: “Beyond the Stage” (How to Leverage Multiple Streams of Income)
  6. Additional Training Module: “Master Your Speaking Pipeline” (Leveraging the Power of a CRM to Manage Your Sales Pipeline)
  7. (6) months-access to the Intel Engine (our lead finding software that will help you find qualified speaking opportunities) and training on best practices.

SECTION 2: Participants

If you wish to participate in another session of the Program in the future or purchase any other products, programs or services from the Company, all terms of these TOU will continue to apply unless superseded by another agreement in writing.

This Program is intended and only suitable for individuals aged eighteen (18) and above. Some of the content in this Program may not be appropriate for children. Company hereby disclaims all liability for use by individuals under the age of eighteen (18).

SECTION 3: Application Process

In order to participate in the Program, you must complete and submit an application. There is currently no fee associated with applying. However, Company may, in its sole discretion, apply an application fee at any time, and will provide notice to you.

The application will be reviewed by the Company. If the Company believes, in its sole right and discretion, that your application is satisfactory and that you are a great fit for the Program, the Company will provide you with notice of your acceptance and instructions on paying the required Program fees, further detailed in Section 5 of these TOU.

You agree that all of the information submitted on your application will be accurate, correct, and up to date. The Company reserves the right to deny an application to participate in the Program, to any applicant that the Company, in its sole and absolute discretion, determines is unqualified for any reason. 

SECTION 4: Payment

You agree to the fees and payment schedule you select while on the sales call with a Company representative.

If payment is not received when due, the Company reserves the right to terminate your access to the Program and all Content, as defined below, immediately and permanently. If you enroll in a payment plan offered through any one of our third-party payment servicers, you will be directed to that third-party servicer’s website and you agree to be subject to that servicer’s terms of use and privacy policy. 

If paying by debit card or credit card, you give the Company permission to automatically charge your credit or debit card for all fees and charges due and payable to the Company, without any additional authorization, for which you will receive an electronic receipt. You also agree that the Company is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).

If you fail to make any payment in a timely manner or voluntarily withdraw from the Program at any time or for any reason, you will remain fully responsible for the full cost of the Program and all payments in any payment plan you have chosen. The Company reserves the right to charge a late fee on all balances more than thirty (30) days overdue. You agree to reimburse the Company for all collection and/or legal fees and expenses necessitated by lateness or default in payment.

SECTION 5: Intellectual Property Rights

1. Ownership of the Content

The words, videos, voice and sound recordings, training materials, design, layout, graphics, photos, images, information, materials, documents, data, databases and all other information and intellectual property accessible on or through the Company website, any third-party website the Company may use to distribute or host the Program, and contained in e-mails sent to you by the Company, as well as the look and feel of all of the foregoing (“the Content”) is property of the Company and/or our affiliates or licensors, unless otherwise noted, and it is protected by copyright, trademark, and other intellectual property laws.

2. The Company’s Limited License to You

If you view, purchase, or access any Program or any of the Content, you will be considered our Licensee. For the avoidance of doubt, you are granted a revocable, non-transferable license for personal, non-commercial use only, limited to you only.

This means you may view, download, print, email and use one copy of individual pages of the Program and Content for your own personal purposes or your own business only.

You are granted lifetime access to the Program materials and Content that specifically state lifetime access in Section 1 of these TOU for the life of that program only.

This means you will have access to the Program materials and Content as specifically mentioned in Section 1 of these TOU, provided your account is in good standing, for as long as the Company continues to host and provide access to the Program that you purchased.

Please note that Company, in its sole right and discretion, may temporarily suspend or terminate your lifetime access at any time, without providing a refund or advanced notice to you, if in Company’s discretion you have violated these TOU in any way.

You may not republish, reproduce, duplicate, copy, sell, display, disclose, distribute to friends, family, or any other third party, or otherwise use any material from the Program or Content for commercial purposes or in any way that earns you or any third-party money (other than by applying them generally in your own business). By downloading, printing, or otherwise using the Program or Content for personal use you in no way assume any ownership rights of the Content – it is still Company property. Any unauthorized use of any materials found in the Program or Content shall constitute infringement.

You must receive our written permission before using any of the Program or Content for your own commercial use or before sharing with others.

The trademarks and logos displayed on the Program or Content are trademarks belonging to the Company, unless otherwise indicated. Any use including framing, metatags or other text utilizing these trademarks, or other trademarks displayed, is strictly prohibited without our written permission.

All rights not expressly granted in these terms or any express written license, are reserved by us.

3. Unauthorized Use

Your use of any materials found in the Program or Content other than that expressly authorized in this TOU or by a separate written assignment, is not permitted (“Unauthorized Use”). You agree to pay liquidated damages of five (5) times the total fees paid for the Program in the event of your Unauthorized Use, or a minimum of five thousand dollars ($5,000.00), whichever is greater, in addition to any legal or equitable remedies the Company may be entitled to pursue. This is not a penalty but an agreed liquidated damages charge for the Unauthorized Use.

You agree that any violation or threatened violation of the Intellectual Property Rights terms in these TOU would cause irreparable injury to the Company that may not be adequately compensated by damages, entitling the Company to obtain injunctive relief, without bond, in addition to all legal remedies.

4. Your License to the Company; Use in Testimonials and Marketing

By posting or submitting any material during the Program such as comments, posts, photos, designs, graphics, images or videos or other contributions, you are representing to us that you are the owner of all such materials, and you are at least eighteen (18) years old.

The Company may request your consent to use your likeness (including your name or screen name), comments, posts, photos, images, videos or other contributions created by you (collectively, “Your Material”), for any purposes, including commercial purposes such as advertising. If you grant such consent, you agree that the Company, and anyone authorized by the Company, is granted an unlimited, royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly display Your Material, in whole or in part, in any manner or medium, now known or developed in the future, for any purpose, and grant us the right to make it part of the Company’s current or future website and Content. This right includes granting us proprietary rights or intellectual property rights under any relevant jurisdiction without any further permission from you or compensation by us to you. You acknowledge that, if you grant this consent, we have the right but not the obligation to use Your Material and that we may cease the use of Your Material on our website or in our Content at any time for any reason.

You also consent to photographs, videos, and/or audio recordings, including teleconference calls, webinars, or other communications, that may be made by the Company during the Program that may contain you, your voice and/or your likeness. The Company may request your consent to the Company’s use, display, distribution or other publication of these photographs, videos, and or/audio recordings and/or any other materials submitted by you to the Company or created by the Company in connection with your participation in any Program. If you grant such consent, you agree that the Company, and anyone authorized by the Company, is granted the right, without any compensation to you, to use your likeness and identify you as the author and individual depicted in any comments, posts, photos, images, videos or other contributions created by you or the Company, or by name, email address, or screen name, for any purposes, including commercial purposes and advertising. You acknowledge that we have the right but not the obligation to use any contributions from you and that we may elect to cease the use of any such contributions in the Program or in our Content at any time for any reason.

5. Request for Permission to Use the Content

If You wish to use any of the Content, or any other intellectual property or property belonging to the Company, you should request permission in writing BEFORE you use the Content by sending an e-mail to support@thespeakerlab.com.

If You are granted permission by the Company, you agree to use the specific Content that the Company allows and only in the ways for which the Company has given you its written permission. If you choose to use the Content in ways that the Company does not specifically give you written permission, you agree now that you will be treated as if you had copied, duplicated and/or stolen such Content from us, and you consent to immediately stop using such Content and to take whatever actions as we may request and by the methods and in the time frame that we prescribe to protect our intellectual property and ownership rights in the Program and Content.

SECTION 6: Guest Coaches and Coach Substitutes

The Company may have guest or substitute coaches, facilitators, and/or concierges participate in the Program from time to time. Company, in its sole right and discretion, reserves the right to assign any and all duties, responsibilities, and obligations under the terms of these TOU, at any time, to any qualified third party of their choosing to be a guest or substitute coach, facilitator or concierge without providing advanced notice nor needing advanced consent from you.

If you disagree with or fail to consider Company’s guest or substitute coach, facilitator, or concierge as qualified, no grounds to receive a refund will be created, and any request for a refund on this basis shall be denied.

SECTION 7: Coach-Client Relationship

The coaching relationship is co-creative, meaning that the coaches and you are equal partners in the coaching process.

1. Your Coaches’ Responsibilities

  • Your coaches are trained to use communication skills and coaching tools to support you as an equal partner throughout the coaching process.

  • Your coaches will provide individual guidance to group participants based on information provided to the coaches.

  • Your coaches will answer questions through whatever forum the Program provides, such as via the Company’s website, email, a social media forum, Voxer, private message, or live group coaching call.

2. Your Responsibilities

  • You agree to commit to doing your best at utilizing all available resources provided by the Company.

  • You agree to complete all tasks assigned during the Program, including but not limited to watching or listening to videos, completing worksheets and assignments, and attending coaching sessions.

  • You agree that your relationship with the Company is that of a coach-client relationship and that no other professional relationship has been established.

  • You agree that coaching is not to be used as a substitute for professional advice of any kind, including medical, mental, or other qualified professional help and you agree to seek professional guidance for such matters, should they arise, independent of the coaching relationship.

SECTION 8: Your Conduct

The Program is a “pitch free zone.” You agree you will not pitch, promote, market, or sell any other products, groups, programs, or events to Program participants on any Company website or third-party forums operated by the Company, whether or not officially sanctioned, owned, or operated by the Company. This means you agree not to form, or ask Program participants to join, “shadow” groups on social media or any other platform, or in-person meetups, based on interests or locality. You agree you will not invite Program participants to participate in events, such as a meetup, seminar, or program without first receiving approval from the Company. You agree not to market, promote, or sell products or services such as speaking coaching services, or other products or services to Program participants, unless you are authorized or requested to do so by the Company.

Please choose carefully the materials that you upload to submit to or embed on any website operated by the Company and any third-party forums operated by the Company. Any material you post on the Company’s website or in any third-party forums operated by the Company may become public.

You are responsible for Your Material and for any liability that may result from any material you post. You participate, comment, and post material at your own risk. Any communication by you on the Company’s website and any third-party forums operated by the Company, whether by leaving a comment, participating in a chat, public or private forum, or other interactive service, must be respectful. You may not communicate or submit any content, or material that is abusive, vulgar, threatening, harassing, knowingly false, defamatory, or obscene or otherwise in violation of any law or the rights of others. You agree to post comments or other material only one time.

You are strictly forbidden from the following:

  • Harassing, fighting with, or being disrespectful to other participants.

  • Causing damage to any Company website or third-party forums operated by the Company.

  • Using any Company website or third-party forums operated by the Company for any unlawful, illegal, fraudulent, or harmful purpose or activity.

  • Using any Company website or third-party forums operated by the Company to copy, store, host, transmit, send, use, publish or distribute any spyware, virus, worm, Trojan horse, keystroke logger, or other malicious software.

  • Using any Company website or third-party forums operated by the Company to transmit, send, or deliver unsolicited communications or for other marketing or advertising purposes.

  • Systematically or automatically collecting data from any Company website or third-party forums operated by the Company.

  • Sharing private and proprietary information from other participants with anyone else.

  • Using discriminatory speech, hate speech, comments, or actions against another participant based on their sex, gender, age, ethnicity, race, socio-economic status, disability, or other labels.

The Company does its best to create a safe and welcoming space for all participants, however, Company cannot guarantee that all participants will follow these guidelines. Company, in its sole discretion, may remove any participant’s comments, posts, content, or materials, however, Company does not have a duty to review all comments, posts, content and material shared within any online private forums or groups or on any group call. Therefore, Company shall not be held liable for any participant’s comments, actions, posts, content, or materials that result in another participant’s trauma or discomfort.

If, in the Company’s sole discretion, your conduct violates these TOU in any way, you agree that the Company may immediately and permanently terminate your participation in the Program and your access to the Content without refund.

The Company, in its sole discretion, may delete or modify, in whole or part, any post, comment or submission to the Company’s website and any third-party forums operated by the Company. The Company does not, however, have any obligation to monitor posts, comments, or material submitted by third parties. The Company neither endorses nor makes any representations as to the truthfulness or validity of any third-party posts, comments, or material on the Company website or any third-party forums operated by the Company. The Company shall not be responsible or liable for any loss or damage caused by third-party posts, comments, or materials on the Company website and any third-party forums operated by the Company.

SECTION 9: Community Guidelines

The Company has created a community that is a safe and judgment-free space for connection, conversation, learning, and growth. Within Company’s community is the baseline expectation that all participants will treat one another with respect while bringing encouragement and consideration to all participants.

The Company’s community guidelines are as follows:

  1. The Company’s Program promotes diversity amongst its participants. Therefore, the Company encourages all participants to connect with one another and to learn about one another’s backgrounds, interests, hobbies, and points of view. The Company does not tolerate nor support any participant’s discriminatory speech, hate speech, comments, or actions against another participant based on their sex, gender, age, ethnicity, race, socio-economic status, disability, or other labels.

  2. The Company does its best to create a safe and welcoming space for all participants, however, Company cannot guarantee that all participants will follow these guidelines. Company, in its sole discretion, may remove any participant’s comments, posts, content, or materials, however, Company does not have a duty to review all comments, posts, content, and material shared within the Program. Therefore, Company shall not be held liable for any participant’s comments, actions, posts, content, or materials that result in another participant’s trauma or discomfort.

  3. The Company has created a safe space for all participants to feel seen, respected and heard. Company encourages participants to engage in respectful dialogue with one another. The Company does not support nor tolerate any disrespectful actions or comments, which include, but are not limited to hate speech, discriminatory comments, physical, or mental or emotional abuse. Therefore, each participant must demonstrate respect towards one another.

  4. You will support each participant with words of encouragement, resources, or suggestions, while respecting each participant’s boundaries.

  5. The Company reserves the right to offer additional Program elements from time to time, for any subgroup of participants. These additional Program elements are a bonus, not a part of the services included in the base offering of the Program. The selection of the participants who may participate in any additional Program elements is at the sole discretion of the Company.

We may also post separate rules regarding your behavior in any online community or forum, whether hosted on the Company’s website or a third-party website, which may be updated from time to time. You agree that you are bound by those rules, and they are expressly incorporated into these TOU.

SECTION 10: Confidentiality

Company is not legally bound to keep your information confidential. Nevertheless, the Company agrees to keep all information about the coaching relationship confidential unless you have given the Company permission to disclose the information or except when disclosure is required by law, for example if a court issues a subpoena for the file or information, or if you threaten to harm yourself or others. 

You acknowledge that your communications with your coach are not covered by any doctor-patient privilege or other privilege.

Confidential information does not include information that:

(a) was in the Company’s possession prior to your participation in the Program;

(b) is generally known to the public or in your circle of friends and family and co-workers; or

(c) the Company may be required by law to disclose.

You agree that the Company shall not be liable for the disclosure of any of your information by another Program participant. You agree to keep all information you learn about other Program participants, their businesses, or clients (as applicable), strictly confidential except in very rare circumstances where disclosure is required by law.

You understand and agree that Company may record group coaching calls and share them in the Program, on the Company’s website, or on third-party forums operated by the Company.

You agree you will not share any recorded coaching calls or third-party forum postings outside the private member areas of the Company’s website, or any third-party forums operated by the Company. If the Company discovers you have done so, this will be grounds for immediate termination of your access to the Program and Content.

SECTION 11: Username and Password

To access certain features of the Program, including any private membership areas, you may need a username and password. It is your responsibility to inform the Company before the Program start date if you do not receive an email containing your password to access the Program. You agree to keep your username and password confidential. During the registration process for any service or product, you agree to provide true, accurate, current, and complete information about yourself. If the Company has reasonable grounds to suspect that you have provided false information, shared your username and password with anyone else, or forwarded any non-public material from the Program to any other person, the Company has the right to suspend or terminate your account and refuse any and all current or future use of the Program or any Content, in whole or part, without refund. Any personally identifiable information you provide as part of the registration process is governed by the terms of the Company’s website Privacy Policy.

SECTION 12: Termination or Cancellation

The Company reserves the right in its sole discretion to refuse or terminate your access to the Program and Content, in full or in part, at any time without notice. The Company may terminate your participation in the Program at any time, without refund, if you breach any part of these TOU. In the event of cancellation or termination, you are no longer authorized to access the part of the Program or Content affected by such cancellation or termination. The restrictions imposed on you in these TOU with respect to the Program and its Content will still apply now and in the future, even after termination by you or the Company.

In the event you decide to cancel, any outstanding, default or late payments, including all remaining payments in your payment plan (if applicable), will be due immediately.  Company will not provide a refund unless you meet all of the requirements for the money back guarantee below. 

SECTION 13: Money Back Guarantees 

The Company has a no refund policy; however, if you put in the work (see the requirements listed in (a) and (b) below), complete the Program within the established program timeline stated in Section 1, and don’t get Booked and Paid to Speak® → you may qualify for our 1-year money-back guarantee.

(a) For all programs EXCEPT Paid Speaker Academy

To qualify for a money-back guarantee under this paragraph, you must: (1) email the Company at support@thespeakerlab.com within seven (7) business days after 1 year (365 days) of your purchase of the Program to request a refund in writing.  You will receive a form and then, (2) have to submit proof that you completed the following requirements:

  1. Reviewed each module in the Program within the established program timeline;
  2. Completed each lesson including submitting all 6 requirements below:
    1. Clarifying Expert Position Statement
    2. Talk Creation Template
    3. Demo Checklist
    4. Website Checklist
    5. List of at least 25 prospects
    6. Business & Strategy Workbook
  3. Submitted a list of at least 25 prospects;
  4. Submit an email and follow-up sequence that you sent to each of the 25 prospects per module 4 instructions utilizing our templates and guidance (including header text);
  5. A link to your speaker website;
  6. A link to your speaker demo video;
  7. A copy of your speaking contract;
  8. Participated in at least 8 group coaching calls within the established program timeline; and provided the exact dates attended 
  9. Completed a minimum of 80% of your one-on-one coaching calls included within your respective program with a speaker coach from our team, which takes place after each phase of the Program.
  10. If enrolled in one of our VIP Programs (Accelerator or Workshop Mastery) – you must attend 80% of the live VIP sessions
  11. You must complete your program within the established 6-month program timeline from date of purchase.

If you request a money back guarantee and do not include all of the required items showing your work in the Program (as listed above) within seven (7) days after the 365th day of purchasing the Program, your request will not be considered.

(b) Paid Speaker Academy

To qualify for a money-back guarantee under this paragraph, you must: (1) email the Company at psa@thespeakerlab.com within seven (7) business days after 1 year (365 days) of your purchase of the Paid Speaker Academy program to request a refund in writing. You will receive a form and then (2), have to submit proof that you completed the following requirements:

  1. Reviewed each module in the Paid Speaker Academy program within the established program timeline;
  2. Achieved 100% completion of all requirements within the Paid Speaker Academy digital course;
  3. Attended at least (6) live Weekly Group Q&A coaching calls; 
  4. Have submitted your Completed and Reviewed “Abstract”
  5. Compile a list of at least 25 prospects you pulled from the Intel Engine;
  6. Submit an email and follow-up sequence that you sent to each of the 25 prospects per module 4 instructions utilizing our templates and guidance (including header text);
  7. A copy of your speaking contract;
  8. You must complete your program within the established 6-month program timeline.

If you request a money back guarantee and do not include all of the required proof listed above within the specified timeframe, your request will not be considered.

For example, if you enroll in Paid Speaker Academy on March 1, 2024, you MUST email the Company at psa@thespeakerlab.com to request Money Back Guarantee Form and submit the required proof no later than March 11, 2025 to be considered under this money-back guarantee. 

(c) General Money Back Guarantee Terms Applicable to All Programs 

Company will NOT consider and will not provide a refund if you submit your request more than 7 business days after the 365th day of your purchase. After day 7, all payments are non-refundable.

Please note: If You opted for a payment plan and you do not request a refund within 7 days after the 365th day of purchasing the Program, with the required information / documentation at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.

Upon determining that you are entitled to a refund pursuant to this money-back guarantee, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.

If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material and Content, as defined below, provided to you under this TOU. You shall immediately cease using the material and Content and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying participants, and other resources.

All refunds under the money-back guarantees are discretionary as determined by the Company. If you do not qualify for a refund under this money-back guarantee, no refund will be provided to you. 

Company reserves the right, in its sole discretion, to determine how to resolve an issue with a participant who violates these TOU. Therefore, if you disagree with how the Company disciplines another participant and request a refund on that basis, the Company will deny such request.

Furthermore, if a participant violates these TOU, the Company reserves the right, in its sole discretion, to offer the participant another opportunity to abide by these TOU. If you disagree with the Company offering another participant a second opportunity to follow these TOU, no grounds for you to receive a refund would be created, and any request for a refund on this basis will also be denied.

If, in the Company’s sole right and discretion, you persist with behaviors or actions that violate these TOU, the Company may terminate your access and participation in the Program without notice and without refund.

Since we have a clear and explicit money-back guarantee in these TOU that you have agreed to prior to completing the purchase of the Program, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company or payment processor. If a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account, which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.

SECTION 14: Personal Responsibility, Assumption of Risk, Release, Disclaimers

  1. You are voluntarily participating in the Program and assume all risk of injury, illness, damage, or loss to you or your property that might result, whether arising out of the negligence of Releasees or otherwise.

  2. The Program and Content provide information and education only, and do not provide any financial, legal, medical, or psychological services or advice. None of the Program or Content prevents, cures, or treats any mental or medical condition. The Program and Content is not intended to be a substitute for professional advice that can be provided by your own accountant, lawyer, financial advisor, or medical professional. You are responsible for your own financial, legal, physical, mental, and emotional well-being, decisions, choices, actions, and results. You should consult with a professional if you have specific questions about your own unique situation. The Company disclaims any liability for your reliance on any opinions or advice contained in the Program.

  3. You agree that you will not use coaching as a way of diagnosing or treating mental disorders as defined by the American Psychiatric Association. If you are in therapy or under the care of a mental health professional, you will notify and consult with the mental health care provider regarding your decision whether to work with a coach.

  4. You acknowledge that, by engaging with the Company for the Program, you voluntarily assume an element of inherent risk, and knowingly and freely assume all risk and responsibility for injuries to any persons or damages to any property, and release, covenant not to sue, and hold Releasees harmless for any and all liability to you, your personal representatives, assigns, heirs, and next of kin, for any and all claims, causes of action, obligations, lawsuits, charges, complaints, controversies, damages, costs or expenses of whatsoever kind, nature, or description, whether direct or indirect, in law or in equity, in contract or in tort, or otherwise, whether known or unknown, arising out of or connected with your participation in the Program, whether or not caused by the active or passive negligence of the Releasees. This release is not intended as an attempted release of claims of gross negligence or intentional acts by Releasees.

    In the event that the release and hold harmless provision is held unenforceable for any reason, you agree to limit any damages claimed to the total paid to the Company for the Program.

  5. Earnings and Results Disclaimer: You agree that Company has not made and does not make any representations about the earnings or results you may receive as a result of your participation in the Program. The Company cannot and does not guarantee that you will achieve any particular result or earnings from your use of the Program, and you understand that results and earnings differ for each individual.

  6. Any links to third-party products, services, or sites are subject to separate terms and conditions. The Company is not responsible for or liable for any content on or actions taken by such third-party company or website. Although the Company may recommend third-party sites, products, or services, it is your responsibility to fully research such third parties before entering into any transaction or relationship with them.

  7. The Company tries to ensure that the availability and delivery of the Program and Content is uninterrupted and error-free. However, the Company cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance, or updates, although, of course, we will try to limit the frequency and duration of suspension or restriction.

  8. THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE PROGRAM AND CONTENT ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THE PROGRAM OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE COMPANY’S WEBSITE, INCLUDING MEMBERSHIP PAGES, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

  9. THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE PROGRAM, INCLUDING ITS CONTENT, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE PROGRAM.

SECTION 15: Security

You acknowledge that there is an inherent risk in all forms of electronic communication, and communications between you and the Company may be unlawfully intercepted by third parties not under our control. The Company does not guarantee the security of any information transmitted via the Internet, telephone, video conference, or other electronic media. Any efforts you undertake to communicate with Company are done at your own risk.

SECTION 16: Legal Disputes

These TOU shall be governed by and construed in accordance with the laws of the State of Tennessee without giving effect to its conflict of laws principles. 

With the exception of injunctive relief sought pursuant to these TOU, the parties agree that any and all claims arising out of or relating to the Program or these TOU shall be exclusively decided through binding arbitration in Thompsons Station, Tennessee and will be administered by JAMS. The parties waive any right to bring claims as part of a class or collective action and agree, instead, to conduct an arbitration related solely to any individual claims they may have against one another. The arbitrator shall issue a written award stating the reasoning for the decision. Each party shall bear its own attorneys’ fees and costs during the proceeding, but the prevailing party’s attorneys’ fees and costs shall be included in any award issued. Judgment on the award may be entered in any court of appropriate jurisdiction. 

SECTION 17: Users Outside United States

The Company controls and operates the Program from offices in the United States. The Company does not represent that the Program or its Content are appropriate or available for use in other locations. People who choose to access the Program from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

SECTION 18: Indemnification

You agree to defend, indemnify, release, and hold harmless the Company and any directors, officers, agents, contractors, partners, assigns, successors-in-interest and its and their employees from and against any and all claims, damages, obligations, losses, liabilities, costs, debt and expenses (including but not limited to attorney’s fees) arising from or in connection with: (i) your use of the Program or Content in violation of these TOU, (ii) any breach by you of these TOU or any representation and warranty made by you herein, (iii) any comment, post, or material you submit to the Company’s website or any third-party forum or website operated by the Company, (iv) your use of materials or features available on the Program or Content (except to the extent a claim is based upon infringement of a third-party right by materials created by the Company) or (v) a violation by you of applicable law or any agreement or terms with a third party to which you are subject.

SECTION 19: Force Majeure

The Company shall not be deemed in breach of this TOU if the Company is unable to complete all of the Program or any portion thereof by reason of fire, earthquake, labor dispute, act of God or public enemy, epidemic, pandemic, death, illness or incapacity of the Company or any local, state, federal, national or international law, governmental order or regulation or any other event beyond Company’s control (collectively, “Force Majeure Event”). Upon occurrence of any Force Majeure Event, the Company shall give notice to Client of its inability to perform or of delay in completing the Program and shall propose revisions to the schedule for completion of the Program or other accommodations or may terminate this TOU.

SECTION 20: General Provisions

The Company may modify the terms of this TOU at any time. All modifications shall be posted on the Company’s website and participants shall be notified when accessing the Program or via email. If any provision of this TOU is held invalid or unenforceable, the remainder of this TOU will remain in full force and the invalid or unenforceable provision will be replaced by a valid or enforceable provision.

This is the entire agreement of the parties and reflects a complete understanding of the parties with respect to the subject matter. This TOU supersedes all prior written and oral representations.

SECTION 21: SMS

By entering your phone number, you agree to be contacted via SMS by The Speaker Lab. We will NEVER spam you and you can opt-out of our messages at any time. Message & data rates apply. Reply HELP for help, STOP to cancel. You will receive messages of varying frequency depending on the event or student cohort by student program.