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Last Updated: January 5, 2026
Due to the nature of our programs, and in an effort to protect our intellectual property, we strongly encourage you to read our agreement in its entirety and be sure you agree to all terms before purchasing any of our services.
Below, please find a more detailed outlining of our terms:
This agreement is entered into by and between The Baldwin Group LLC DBA The Speaker Lab and the undersigned (“Client” or “you”) (collectively, the “Parties”).
Please read these Terms and Conditions of Use (“TOU”) carefully. You must agree to these TOU before you are permitted to use any of The Baldwin Group LLC digital or downloadable resources, online course, one-on-one or group coaching, class, program, workshop, or training, or enter any online private forums or communities operated by The Baldwin Group LLC (for any purpose), whether on a website hosted by The Baldwin Group LLC or a third-party website such as an online course platform or Facebook.com, whether now known or unknown (collectively “the Program”).
As used in these TOU, the term “Releasees” is defined to include the following: (i) The Baldwin Group LLC, its subsidiaries, affiliated companies, owners, members, managers, directors, officers, past and present employees, agents, coaches, representatives, successors, and assigns (collectively “the Company”); (ii) any Company volunteers; and (iii) Grant Baldwin.
As discussed on your sales call with Company, you will receive the services outlined within the respective program listed below:
(Please click on the program name to view program-specific benefits)
The Basic tier includes access to:
The Core tier includes everything in Basic, plus:
The Mastery tier includes everything in Core, plus:
General Notes Applicable to All Programs
Your access to training, community spaces, and support remains active for the full six-month program duration from the date of purchase, provided your account remains in good standing.
Program content, coaching formats, number of sessions, session types, and deliverables may evolve over time. The Company reserves the right to modify, update, enhance, or remove elements of the Program at any time to improve the overall student experience.
Detailed program instructions, timelines, and submission requirements (including demo and website criteria) are provided within the Program
If you wish to participate in another session of the Program in the future or purchase any other products, programs, or services from the Company, all terms of these TOU will continue to apply unless superseded by another agreement in writing.
This Program is intended and only suitable for individuals aged eighteen (18) and above. Some of the content in this Program may not be appropriate for children. Company hereby disclaims all liability for use by individuals under the age of eighteen (18).
You agree to the fees and payment schedule you select while on the sales call with a Company representative.
If payment is not received when due, the Company reserves the right to terminate your access to the Program and all Content, as defined below, immediately and permanently. If you enroll in a payment plan offered through any one of our third-party payment servicers, you will be directed to that third-party servicer’s website, and you agree to be subject to that servicer’s terms of use and privacy policy.
If paying by debit card or credit card, you give the Company permission to automatically charge your credit or debit card for all fees and charges due and payable to the Company, without any additional authorization, for which you will receive an electronic receipt. You also agree that the Company is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).
If you fail to make any payment in a timely manner or voluntarily withdraw from the Program at any time or for any reason, you will remain fully responsible for the full cost of the Program and all payments in any payment plan you have chosen. The Company reserves the right to charge a late fee on all balances more than thirty (30) days overdue. You agree to reimburse the Company for all collection and/or legal fees and expenses necessitated by lateness or default in payment.
Ownership of the Content
The words, videos, voice and sound recordings, training materials, design, layout, graphics, photos, images, information, materials, documents, data, databases and all other information and intellectual property accessible on or through the Company website, any third-party website the Company may use to distribute or host the Program, and contained in e-mails sent to you by the Company, as well as the look and feel of all of the foregoing (“the Content”) is property of the Company and/or our affiliates or licensors, unless otherwise noted, and it is protected by copyright, trademark, and other intellectual property laws.
If you view, purchase, or access any Program or any of the Content, you will be considered our Licensee. For the avoidance of doubt, you are granted a revocable, non-transferable license for personal, non-commercial use only, limited to you only.
This means you may view, download, print, email, and use one copy of individual pages of the Program and Content for your own personal purposes or your own business only.
This means you will have access to the Program materials and Content as specifically mentioned in Section 1 of these TOU, provided your account is in good standing, for as long as the Company continues to host and provide access to the Program that you purchased.
Please note that Company, in its sole right and discretion, may temporarily suspend or terminate your access at any time, without providing a refund or advanced notice to you, if in Company’s discretion you have violated these TOU in any way.
You may not republish, reproduce, duplicate, copy, sell, display, disclose, distribute to friends, family, or any other third party, or otherwise use any material from the Program or Content for commercial purposes or in any way that earns you or any third-party money (other than by applying them generally in your own business). By downloading, printing, or otherwise using the Program or Content for personal use, you in no way assume any ownership rights of the Content – it is still Company property. Any unauthorized use of any materials found in the Program or Content shall constitute infringement.
You must receive our written permission before using any of the Program or Content for your own commercial use or before sharing with others.
The trademarks and logos displayed on the Program or Content are trademarks belonging to the Company, unless otherwise indicated. Any use, including framing, metatags, or other text utilizing these trademarks, or other trademarks displayed, is strictly prohibited without our written permission.
All rights not expressly granted in these terms or any express written license are reserved by us.
Your use of any materials found in the Program or Content other than that expressly authorized in this TOU or by a separate written assignment is not permitted (“Unauthorized Use”). You agree to pay liquidated damages of five (5) times the total fees paid for the Program in the event of your Unauthorized Use, or a minimum of five thousand dollars ($5,000.00), whichever is greater, in addition to any legal or equitable remedies the Company may be entitled to pursue. This is not a penalty but an agreed liquidated damages charge for the Unauthorized Use.
You agree that any violation or threatened violation of the Intellectual Property Rights terms in these TOU would cause irreparable injury to the Company that may not be adequately compensated by damages, entitling the Company to obtain injunctive relief, without bond, in addition to all legal remedies.
By posting or submitting any material during the Program, such as comments, posts, photos, designs, graphics, images, or videos or other contributions, you are representing to us that you are the owner of all such materials, and you are at least eighteen (18) years old.
The Company may request your consent to use your likeness (including your name or screen name), comments, posts, photos, images, videos, or other contributions created by you (collectively, “Your Material”), for any purposes, including commercial purposes such as advertising. If you grant such consent, you agree that the Company, and anyone authorized by the Company, is granted an unlimited, royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly display Your Material, in whole or in part, in any manner or medium, now known or developed in the future, for any purpose, and grant us the right to make it part of the Company’s current or future website and Content. This right includes granting us proprietary rights or intellectual property rights under any relevant jurisdiction without any further permission from you or compensation by us to you. You acknowledge that, if you grant this consent, we have the right but not the obligation to use Your Material and that we may cease the use of Your Material on our website or in our Content at any time for any reason.
You also consent to photographs, videos, and/or audio recordings, including teleconference calls, webinars, or other communications, that may be made by the Company during the Program that may contain you, your voice, and/or your likeness. The Company may request your consent to the Company’s use, display, distribution, or other publication of these photographs, videos, and or/audio recordings and/or any other materials submitted by you to the Company or created by the Company in connection with your participation in any Program. If you grant such consent, you agree that the Company, and anyone authorized by the Company, is granted the right, without any compensation to you, to use your likeness and identify you as the author and individual depicted in any comments, posts, photos, images, videos or other contributions created by you or the Company, or by name, email address, or screen name, for any purposes, including commercial purposes and advertising. You acknowledge that we have the right but not the obligation to use any contributions from you and that we may elect to cease the use of any such contributions in the Program or in our Content at any time for any reason.
If You wish to use any of the Content, or any other intellectual property or property belonging to the Company, you should request permission in writing BEFORE you use the Content by sending an e-mail to help@thespeakerlab.com.
If You are granted permission by the Company, you agree to use the specific Content that the Company allows and only in the ways for which the Company has given you its written permission. If you choose to use the Content in ways that the Company does not specifically give you written permission, you agree now that you will be treated as if you had copied, duplicated and/or stolen such Content from us, and you consent to immediately stop using such Content and to take whatever actions as we may request and by the methods and in the time frame that we prescribe to protect our intellectual property and ownership rights in the Program and Content.
The Company may have guest or substitute coaches, facilitators, and/or concierges participate in the Program from time to time. Company, in its sole right and discretion, reserves the right to assign any and all duties, responsibilities, and obligations under the terms of these TOU, at any time, to any qualified third party of their choosing to be a guest or substitute coach, facilitator or concierge without providing advanced notice nor needing advanced consent from you.
If you disagree with or fail to consider Company’s guest or substitute coach, facilitator, or concierge as qualified, no grounds to receive a refund will be created, and any request for a refund on this basis shall be denied.
The coaching relationship is co-creative, meaning that the coaches and you are equal partners in the coaching process.
The Program is a “pitch-free zone.” You agree you will not pitch, promote, market, or sell any other products, groups, programs, or events to Program participants on any Company website or third-party forums operated by the Company, whether or not officially sanctioned, owned, or operated by the Company. You agree not to share Program materials publicly or create unsanctioned groups, meetups, or forums involving Program participants.
Any material you post on the Company’s website or in any third-party forums operated by the Company may become public.
You are strictly forbidden from the following:
The Company, in its sole discretion, may remove any participant’s comments, posts, content, or materials; however, Company does not have a duty to review all comments, posts, content, and materials shared within any online private forums or groups or on any group call. Therefore, Company shall not be held liable for any participant’s comments, actions, posts, content, or materials that result in another participant’s trauma or discomfort.
If, in the Company’s sole discretion, your conduct violates these TOU in any way, you agree that the Company may immediately and permanently terminate your participation in the Program and your access to the Content without refund.
You agree to follow all community rules posted within the community platform.
The Company agrees to keep all information about the coaching relationship confidential unless you have given the Company permission to disclose the information, or except when disclosure is required by law.
You acknowledge that your communications with your coach are not covered by any doctor-patient privilege or other privilege.
Confidential information does not include information that:
(a) was in the Company’s possession prior to your participation in the Program;
(b) is generally known to the public or in your circle of friends and family, and co-workers; or
(c) the Company may be required by law to disclose.
You agree that the Company shall not be liable for the disclosure of any of your information by another Program participant. You agree to keep all information you learn about other Program participants, their businesses, or clients (as applicable), strictly confidential except in very rare circumstances where disclosure is required by law.
You understand and agree that Company may record group coaching calls and share them in the Program, on the Company’s website, or on third-party forums operated by the Company.
You agree you will not share any recorded coaching calls or third-party forum postings outside the private member areas of the Company’s website, or any third-party forums operated by the Company. If the Company discovers you have done so, this will be grounds for immediate termination of your access to the Program and Content.
SECTION 10: Username and Password
To access certain features of the Program, including any private membership areas, you may need a username and password. It is your responsibility to inform the Company before the Program start date if you do not receive an email containing your password to access the Program. You agree to keep your username and password confidential. During the registration process for any service or product, you agree to provide true, accurate, current, and complete information about yourself. If the Company has reasonable grounds to suspect that you have provided false information, shared your username and password with anyone else, or forwarded any non-public material from the Program to any other person, the Company has the right to suspend or terminate your account and refuse any and all current or future use of the Program or any Content, in whole or part, without refund. Any personally identifiable information you provide as part of the registration process is governed by the terms of the Company’s website Privacy Policy.
The Company reserves the right in its sole discretion to refuse or terminate your access to the Program and Content, in full or in part, at any time without notice. The Company may terminate your participation in the Program at any time, without refund, if you breach any part of these TOU. In the event of cancellation or termination, you are no longer authorized to access the part of the Program or Content affected by such cancellation or termination. The restrictions imposed on you in these TOU with respect to the Program and its Content will still apply now and in the future, even after termination by you or the Company.
In the event you decide to cancel, any outstanding, default, or late payments, including all remaining payments in your payment plan (if applicable), will be due immediately. Company will not provide a refund unless you meet all of the requirements for the money-back guarantee below.
Company reserves the right, in its sole discretion, to determine how to resolve an issue with a participant who violates these TOU. Therefore, if you disagree with how the Company disciplines another participant and request a refund on that basis, the Company will deny such request.
Since we have a clear and explicit money-back guarantee in these TOU that you have agreed to prior to completing the purchase of the Program, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company or payment processor. If a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account, which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.
You agree that the Company has a no refund policy.
To qualify for the money-back guarantee, you must meet all program participation requirements as outlined in the Guarantee Requirements posted here. Failure to meet all requirements will result in ineligibility for a refund.
All refunds under the money-back guarantees are discretionary as determined by the Company. If you do not qualify for a refund under this money-back guarantee, no refund will be provided to you.
You acknowledge that there is an inherent risk in all forms of electronic communication, and communications between you and the Company may be unlawfully intercepted by third parties not under our control. The Company does not guarantee the security of any information transmitted via the Internet, telephone, video conference, or other electronic media. Any efforts you undertake to communicate with the Company are done at your own risk.
These TOU shall be governed by and construed in accordance with the laws of the State of Tennessee without giving effect to its conflict of laws principles.
With the exception of injunctive relief sought pursuant to these TOU, the parties agree that any and all claims arising out of or relating to the Program or these TOU shall be exclusively decided through binding arbitration in Thompsons Station, Tennessee and will be administered by JAMS. The parties waive any right to bring claims as part of a class or collective action and agree, instead, to conduct an arbitration related solely to any individual claims they may have against one another. The arbitrator shall issue a written award stating the reasoning for the decision. Each party shall bear its own attorneys’ fees and costs during the proceeding, but the prevailing party’s attorneys’ fees and costs shall be included in any award issued. Judgment on the award may be entered in any court of appropriate jurisdiction.
The Company controls and operates the Program from offices in the United States. The Company does not represent that the Program or its Content are appropriate or available for use in other locations. People who choose to access the Program from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
You agree to defend, indemnify, release, and hold harmless the Company and any directors, officers, agents, contractors, partners, assigns, successors-in-interest and its and their employees from and against any and all claims, damages, obligations, losses, liabilities, costs, debt and expenses (including but not limited to attorney’s fees) arising from or in connection with: (i) your use of the Program or Content in violation of these TOU, (ii) any breach by you of these TOU or any representation and warranty made by you herein, (iii) any comment, post, or material you submit to the Company’s website or any third-party forum or website operated by the Company, (iv) your use of materials or features available on the Program or Content (except to the extent a claim is based upon infringement of a third-party right by materials created by the Company) or (v) a violation by you of applicable law or any agreement or terms with a third party to which you are subject.
The Company shall not be deemed in breach of this TOU if the Company is unable to complete all of the Program or any portion thereof by reason of fire, earthquake, labor dispute, act of God or public enemy, epidemic, pandemic, death, illness or incapacity of the Company or any local, state, federal, national or international law, governmental order or regulation or any other event beyond Company’s control (collectively, “Force Majeure Event”). Upon occurrence of any Force Majeure Event, the Company shall give notice to Client of its inability to perform or of delay in completing the Program and shall propose revisions to the schedule for completion of the Program or other accommodations or may terminate this TOU.
The Company may modify the terms of this TOU at any time. All modifications shall be posted on the Company’s website, and participants shall be notified when accessing the Program or via email. If any provision of this TOU is held invalid or unenforceable, the remainder of this TOU will remain in full force, and the invalid or unenforceable provision will be replaced by a valid or enforceable provision.
This is the entire agreement of the parties and reflects a complete understanding of the parties with respect to the subject matter. This TOU supersedes all prior written and oral representations.
For access to the Program Specific Terms & Conditions for all of the Company’s archived programs, click HERE.
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